1. Introduction

We are Ease Your Step Chiropody Ltd, with our registered office at 157 Sutton Road, Wylde Green, Birmingham, B23 5TN. These terms and conditions (together with our Website Terms of Use, Website Privacy Policy, and Website Cookie Policy) outline the legal terms on which we provide our professional chiropody and podiatry services.

Please read these terms and conditions carefully before booking an appointment with us. By using our services, you agree to be bound by these terms. If you do not accept these terms and conditions, please refrain from using our services.

We may amend these terms from time to time. Please check these terms periodically to ensure you understand the current terms that apply.

2. Use of Ease Your Step Website

Your use of the Ease Your Step website is governed by our Website Terms of Use, Website Privacy Policy, and Website Cookie Policy.

3. Booking and Cancellations

• Appointments: Appointments for chiropody and podiatry services can be booked via our website, by phone or in person at our clinic.
• New Patients: A deposit is required when booking your first appointment. If you do not attend, or cancel or reschedule your appointment with less than 24 hours’ notice, the deposit will be non-refundable.
• Routine Chiropody Appointments: A £25 deposit is required when booking a routine chiropody appointment. If you do not attend, or cancel or reschedule your appointment with less than 24 hours’ notice, the deposit will be non-refundable.
• Non-Routine Appointments: If you cancel or reschedule your appointment with less than 24 hours’ notice, or fail to attend your appointment, a cancellation fee of up to 50% of the appointment fee will be charged.

4. Patient Responsibilities

Medical Information: Patients must provide accurate and complete medical history information to ensure appropriate care.

Compliance: Patients should adhere to the treatment plans and advice provided by our practitioners for optimal outcomes.

5. Fees and Payment

• Pricing: The fees for our services are listed on our website and may be subject to change without prior notice.
• Routine Chiropody Appointments: A £25 deposit is required when booking a routine chiropody appointment. This deposit will be deducted from the cost of your treatment.
• Payment: Payment for services is due at the time of your appointment. We accept major credit and debit cards, as well as other accepted payment methods listed on our website.

6. Liability

While our practitioners provide care to the highest standard, Ease Your Step Chiropody Ltd is not liable for any unforeseen adverse reactions or outcomes except as required by law.

We do not accept liability for any loss of earnings, inconvenience, or further costs resulting from any treatment provided at our clinic.

7. Privacy and Confidentiality

We are committed to protecting your personal information. All patient records are handled in accordance with applicable privacy laws and our Website Privacy Policy.

8. Amendments to Terms and Conditions

Ease Your Step reserves the right to amend these terms and conditions at any time. Changes will be posted on our website, and it is the patient’s responsibility to review them periodically.

9. Governing Law

These terms and conditions are governed by the laws of England and Wales. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Information

If you have any questions about these terms and conditions, please contact us:

Email: info@easeyourstep.com

Phone: 0121 382 8816

Address: Ease Your Step, 157 Sutton Road, Wylde Green, Birmingham, B23 5TN